Q. How can I place an order?
A. First of all, you have to create an account in
order to get an access to the members login area. Afterwards, you can order,
view, track any of your favorite items displayed on website.
Q. How do I know the current status of my order?
A. The updates are given for the orders by us at
the time of orders getting in process. You can also get updated contacting our
customer service team
Q. How I know that I have made the order on your
website?
A. After placing the order, you will get
order confirmation email with order no. By this way you can trace out that you
have made the order on our website. You can also contact our customer service
team for same
Q. How long will it take for my order to reach me?
A. We take 4-5 business days (for Indian orders)
& 10-15 business days (for International orders) for processing of your
order. We will inform you immediately just in case we require more time for a
particular item.
Q. What product range will be offered at Aarveecreation.com?
A. Well, we have an exclusive & largest
collection of women ethnic wear, right from designer sarees to salwar suits
with vibrant color, patterns, and styles and from traditional kurtis to
mesmerizing Bridal wear. We are known for our world famous Surat sarees
collection.
Q. Do the shipping charges vary from country to
country?
A. Yes, shipping charges, they vary from country to
country. You can determine the exact shipping cost to your country while
placing an order.
Q. What are your shipping charges for deliveries
inside India?
A. All the items are delivered through our
logistics partner DHL, DTDC, FedEx & UPS.
Q. Is there any kind of Import Duty / Vat / Custom
Tax on receiving products?
A. Yes there may be Import Duty / Vat /
Custom Tax and must be paid directly by you. Since these are not in our control
and not even included in ordering process, Government may charge you there on
receiving goods.
Q. Can I pay using my Debit card?
A. Yes, we accept all major debit cards.
Q. How do I know that you have received my
payments?
A. You would receive an email confirmation
that we have received your payments along with your order number.
Q. Can I pay using bank transfer? Where do I get
details of your bank account?
A. Yes, you can pay through bank transfer.
You would receive an email as soon as you choose pay by bank transfer as your
option of payment.
Q. Are my credit card number / bank account number
secure?
A. Credit card details are accepted through SSL
protocol. Scripts capable of processing credit card transactions securely power
all the transactions. This ensures that the information is encrypted before
being transmitted.
Q. What is the procedure to return a product, if I
dont like it?
A. Please report the return to us within 24
hours of receiving the product. You may email us or call us and inform us the
same.
Q. Do you accept returns?
A. Yes, we do accept returns if product is
defective or damaged but you have to bare the shipping cost as well as selected
additional cost like stitching or petticoat costs. We will not refund these
additional costs.
Q. Will I get a full refund if I return the
product?
A. The value of refund varies from one case
to another. It would be under the sole discretion of the operations.